Support Center

Welcome to the FixAndEarn Support Center.

Our support team is committed to providing timely, professional, and effective assistance to all users of the FixAndEarn platform.

Whether you are a Client looking to hire skilled professionals or a Fixer offering your services, we are here to help resolve issues and answer your questions.

Before contacting support, we recommend checking our Frequently Asked Questions (FAQ), as many common issues can be resolved immediately.

How We Can Help

Our support team can assist with matters including, but not limited to:

• Account registration

• Login problems

• Identity verification

• Profile updates

• Job posting issues

• Job applications

• Payments

• Withdrawals

• Wallet balances

• Payment confirmations

• Completion requests

• Ratings and reviews

• Disputes

• Reported users

• Technical issues

• Platform errors

• Notification problems

• Account security

• General enquiries

Contact Support

You can contact FixAndEarn Support through the following channels:

Email

support@fixandearn.com

For general enquiries, technical issues, account support, payments, withdrawals, disputes, and verification.

In-App Contact Form

Authenticated users may also submit support requests directly through the Contact Support page within the Platform.

Submitting requests through your account allows our support team to identify your account more quickly and provide faster assistance.

Support Hours

Our support team operates during official business hours.

Support requests received outside business hours will be attended to as soon as possible on the next business day.

Some issues requiring third-party providers or banking institutions may require additional processing time.

Expected Response Times

Although response times may vary depending on the complexity of your request, our general targets are:

General enquiries

Within 24 hours

Verification enquiries

1–3 business days

Payment enquiries

1–3 business days

Withdrawal enquiries

1–3 business days

Technical issues

24–72 hours

Dispute investigations

Depending on the complexity of the case

Some investigations may require additional information before they can be resolved.

Before Contacting Support

Before submitting a support request, please ensure that you have:

• Updated the application to the latest version.

• Checked your internet connection.

• Reviewed the Frequently Asked Questions.

• Read the applicable Terms of Service and Privacy Policy.

Many common issues can be resolved without contacting support.

Information to Include

To help us resolve your issue more quickly, please include as much relevant information as possible, including:

• Your registered email address.

• Full name.

• Job ID (if applicable).

• Transaction reference (if applicable).

• Payment reference.

• Withdrawal reference.

• Date and time the issue occurred.

• Screenshots (where applicable).

• A detailed description of the issue.

Providing complete information helps reduce delays and allows our team to investigate more efficiently.

Account Security

If you believe your account has been compromised, please contact us immediately.

Examples include:

• Unauthorized login.

• Suspicious account activity.

• Unauthorized payment attempts.

• Unauthorized profile changes.

• Suspected fraud.

To help protect your account:

• Never share your password.

• Never share your verification codes.

• Enable available security features.

• Report suspicious activity immediately.

Reporting Abuse

Users may report activities including:

• Fraud

• Scam attempts

• Fake identities

• Harassment

• Inappropriate behaviour

• Fake job postings

• Policy violations

• Spam

Every report is reviewed by our moderation team.

False or malicious reports may result in enforcement action against the reporting account.

Payment Support

For payment-related enquiries, please include:

• Payment reference

• Transaction amount

• Date of payment

• Payment method used

• Screenshot of successful payment (if available)

This information helps us investigate payment issues with our payment service providers more efficiently.

Withdrawal Support

For withdrawal-related enquiries, please include:

• Withdrawal request reference

• Requested amount

• Date submitted

• Destination bank

• Account name

• Account number

Withdrawals may be delayed where additional security verification is required.

Dispute Resolution

Where a dispute has been opened between a Client and a Fixer, our support team will review all available evidence before making a decision.

Users should provide:

• Screenshots

• Chat conversations

• Photos

• Videos

• Relevant documents

Providing accurate and truthful information helps ensure a fair investigation.

Business Enquiries

For partnerships, media requests, enterprise collaborations, or other business-related enquiries, please contact us through our official support email and clearly indicate the nature of your enquiry.

Service Availability

While we strive to maintain uninterrupted access to the Platform, occasional maintenance, upgrades, or unforeseen technical issues may temporarily affect availability.

Where practical, scheduled maintenance will be communicated to users in advance.

Our Commitment

At FixAndEarn, we are committed to providing reliable, fair, and responsive customer support.

Every support request is treated professionally, and we continuously work to improve the quality, speed, and effectiveness of our services.

Thank you for choosing FixAndEarn. We appreciate your trust and look forward to serving you.